RackData partners with select upline providers and outsources parts of our network operations in order to provide our customers with the highest quality hosting and support at low prices. We feel that outsourcing is in our, and our customers best interest. While we may outsource parts of our network infrastructure or maintenance, we do not outsource our customer service and support. If you have any questions about our network, our service, or in general feel free to give us a call. See our contact page for more information.
NOCs - Network Operation Centers
Each of the Network Operation Centers (NOC) features high level security, climate-control, UPS power supply, fire suppression system as well as multiple rebundant connections to major backbones such as UUNET, Level3, Genuity, Sprint and Verizon. Each NOC is also equipped with backup batteries and diesel generators, Cisco routers and switches; and is staffed 24x7 by qualified system administrators and engineers. All servers are secured in a state of the art Smart POP; monitored by both on hand technicians, IP cameras and door security via Hand geometry reader; fiber optic connections are physically diverse and Sonet protected; dual power feeds backed up with UPS, Rectifiers, Batteries and Generator to ensure our customers have near zero down time.
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Additionally, all Network Operation Centers use industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operation Centers also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH and POP3.